ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
ARTICLE 2 - CONSENT
How do you obtain my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we assume that you consent to our collecting your information and using it for that specific purpose only.
If we ask you to provide your personal information for another reason, such as for marketing purposes, we will ask you directly for your express consent, or we will provide you with an opportunity to refuse.
How can I withdraw my consent?
If, after you have given us your consent, you change your mind and no longer consent to our contacting you, collecting your information, or disclosing it, you may notify us by contacting us at contact@heelss.com. Or, as per French law n° 2014-344 of March 17, 2014, relating to consumption, which allows anyone to refuse to be solicited by a professional with whom they do not have an ongoing contractual relationship, you have the option to register on the national do-not-call list directly on the government's Bloctel website.
ARTICLE 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
ARTICLE 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.
Your data is stored in Shopify’s data storage system and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.
Payment:
If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Information related to your purchase transaction is kept for as long as necessary to complete your order. Once your order is finalized, information related to the purchase transaction is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the result of the joint effort of companies such as Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure processing of credit card data by our store and its service providers.
ARTICLE 5 – THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.
You should remember that some providers may be located in or have facilities located in a jurisdiction different from yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used to complete the transaction could be disclosed under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the Terms of Service of our website.
You may be prompted to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.
ARTICLE 6 – SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We have listed them here so that you have the option to choose whether or not to allow them.
_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by our website provider’s internal statistics tracking system to record the number of visits.
_shopify_uniq, no data retained, expires at midnight (relative to the visitor) the next day. Counts the number of visits to a store by a single customer.
cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.
_secure_session_id, unique session identifier.
storefront_digest, unique identifier, indefinite if the store has a password, it is used to determine if the current visitor has access.
ARTICLE 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this website.
ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please consult it frequently. Changes and clarifications will take effect immediately upon their publication on the website. If we make material changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our store is acquired by or merges with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
GDPR
Customer personal data (address and order details) will be transmitted to partners responsible for product delivery.
To offer personalized offers, your personal information will be used anonymously.
To modify, consult, or delete your data, please send us a request to contact@heelss.com.
QUESTIONS AND CONTACT INFORMATION
If you wish to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at contact@heelss.com.