In accordance with articles L221-18 and following of the French Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay a penalty.
How to exercise your right of withdrawal?
The simplest and quickest method is to go through your customer account. Your request is thus directly linked to your order and processed as a priority.
- Log in to your account — click on the button below and log in with the email address used when placing your order.
- Find your order — in the "Order History" section, select the relevant order.
- Request your withdrawal — click on "Request a return", select the item(s) concerned, then confirm your request.
- Confirmation — you will immediately receive an email confirming that your request has been taken into account, along with return instructions.
Did you order as a guest? No problem: you can create an account with the same email address used when placing your order — your orders will be automatically linked to it. You can also use the standard form below.
Standard withdrawal form
You can also exercise your right of withdrawal by sending us the form below, completed and signed, by email to contact@heelss.com or by post.
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of:
LMS CORPORATION — Heelss
Email: contact@heelss.com
I hereby notify you of my withdrawal from the contract for the sale of the following good(s):
Item(s) concerned:
Ordered on:
Received on:
Order number:
Consumer's name:
Consumer's address:
Date:
Signature (only in case of notification of this form on paper):
Once your withdrawal request has been notified, you have 14 days to return the item(s) concerned. Items must be returned in their original condition: unworn, undamaged, in their original packaging with all accessories.
The refund will be made within 14 days of receipt of the returned items (or proof of their shipment), via the same payment method used when ordering, without additional fees.
Return costs remain the responsibility of the customer, except in the case of a defective item or an error on our part.
A question?
Our customer service is available at contact@heelss.com. We will respond within 24 to 48 business hours.